Terms of service

These Terms & Conditions govern your use of the Vicancio website and all purchases made from Vicancio. By accessing the website or placing an order, you agree to be bound by these terms and all related policies referenced herein.

Company Information

Vicancio is operated by: Tradion Limited

Email: support@vicancio.com

Phone: +442045772480

Customer Support Hours: Monday to Friday, 09:00 – 17:00 (GMT)

Address: Grafikergatan 27B, 80258 Gävle, Sweden

Eligibility

To place an order, you must be at least 18 years old and legally capable of entering into a binding contract.

Website Use

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.

Orders

By placing an order, you confirm that all information provided, including delivery details and contact information, is accurate and complete.

All orders are subject to acceptance and product availability. If we are unable to accept your order, we will notify you as soon as reasonably possible and issue any applicable refund.

A confirmation email summarising your order will be sent once the order is placed. Acceptance of your order occurs when we dispatch the goods.

Prices & Payment

All prices are shown in your local currency where applicable. For UK orders, prices include VAT. For US orders, prices do not include sales tax, which may be applied at checkout where required.

We accept major debit, credit cards and other secure payment methods available at checkout.

Payment is taken at the time the order is placed. If a payment error occurs, the order may be cancelled.

We reserve the right to amend prices at any time. Changes do not affect confirmed orders.

Shipping

Delivery times and costs are outlined in our Shipping Policy.

Estimated delivery times are provided as guidance only. Vicancio is not responsible for courier delays or events outside our reasonable control.

The customer is responsible for providing accurate delivery information. Failed deliveries due to incorrect details may result in additional charges.

Returns & Exchanges

Returns and exchanges are governed by our Returns & Refunds Policy.

Customers have 30 days from delivery to request a return or exchange, provided items meet the return conditions stated in the policy.

Refunds are issued once the returned item has been received and inspected.

Promotions & Discounts

Promotional offers, sales, and discount codes may be subject to additional terms. They may be changed or withdrawn at any time without notice.

Only one discount code may be applied per order unless otherwise stated.

Intellectual Property

All content on this website, including text, images, graphics, product descriptions, and logos, is owned by or licensed to Vicancio.

You may not copy, modify, distribute, or use any content without prior written consent.

Third-Party Links

Links to external websites may appear on our site. These are provided for convenience only. We are not responsible for the content, privacy practices, or policies of external sites.

Liability

We make reasonable efforts to ensure that product descriptions, images, and information are accurate. Minor variations in colour, dimensions, or design may occur.

To the fullest extent permitted by law, Vicancio is not liable for indirect, incidental, or consequential losses arising from your use of the website or your purchase.

Nothing in these terms limits or excludes any legal rights you have as a consumer, including rights relating to defective goods under applicable consumer protection laws.

Force Majeure

Vicancio is not responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, transport disruptions, or system failures.

Data Protection & Privacy

Your personal information is processed in accordance with our Privacy Policy. By using our website, you consent to this processing.

Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, all remaining provisions will remain in full effect.

Governing Law

These Terms & Conditions are governed by the laws of Hong Kong.
However, if you are purchasing from the United Kingdom or any other country, you also retain all mandatory consumer rights provided under the laws of your country of residence.

This dual clause is standard practice among EU-based retailers selling internationally and ensures compliance with both EU, US and UK consumer regulations.

Updates to These Terms

We may update these Terms & Conditions from time to time. The version published on our website at the time of your order will apply.

Contact Us

If you have any questions regarding these Terms & Conditions or need assistance with an order, you can contact us at: